IT Regional Officer
IKK Group of Companies IKK Group of Companies

Job Detail
Functional Area:
Client Services & Customer Support
Total Position:
Job Type:
Full Time/Permanent
Holding Joint Stock
Job Location:
Jeddah, Saudi Arabia
Degree Title:
IT Support/Related
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Work Permit:
Saudi Arabia
Apply By :
Jun 4, 2019
Posted On:
Mar 4, 2019
Job Description

· Respond to and Resolve End-User's IT Request (opened by Ticket, Email, Phone Call).

· Respond to and Resolve assigned task by the supervisor or project manager/lead.

· Follow up on Tickets or Tasks in support queue.

· Communicate with the supervisor on pending tickets/tasks and escalate as necessary.

· Follow up on the open ticket with Other IT staff that have an urgency or priority.

· Support & Issue Resolution of Telephony system in the main building and site.

· Work with team Region Team members on assigned IT Project.

Required Skills

• Excellent Interpersonal skills.
• Awareness of IT Hardware & Software issues and resolutions.
• Problem-solving skills.
• Reading, Researching.